Frequently Asked Questions

Q: What is the earliest I can Check-in?
A: Standard check-in time is 1:00 pm.

Q: Can I arrive late?
A: Yes, please give us a call if you want to arrive after 7:30 pm and arrangements will be made for collection of the keys from the keybox. Please note that you will need to confirm late arrivals as a key code is issued in such circumstances.

Q: Do you have undercover parking?
A: Parking on site including covered as well as open air is available and in most cases is situated directly outside motel rooms and apartments.

Q: Are your rooms non-smoking?
A: Yes, all rooms at Toolooa Gardens Motel and Apartments are non-smoking.

Q: Do you have a restaurant?
A: No, but the Yaralla Sports Club which is located two streets away has 4 different restaurants including a steak house, Chinese and Italian restaurant plus Legend’s Bar.

Q: Do you have room service?
A: No. As most of the rooms contain kitchenettes, we do not have a room service facility. Basic Breakfast packs and coffee are available at reception.

Q: Do you have wireless internet in guest rooms?
A: Wireless internet available for purchase through Jimojo. Simply Locate and Connect to the Wireless Network called “Jimojo Hotspot”. Daily, Short Stay and Weekly rates available.

Q: Do you have an outdoor entertainment area?
A: Yes, we have a garden BBQ area plus an entertainment area.  The barbecue area situated just off pool area allows guests to enjoy the outdoors and indulge in the iconic Aussie barbecue. An authentic cabana hut is also provided for patrons use.

Q: How close are you to the shops?
A: We are 2 minutes by car to IGA shopping complex , Liquorland & 5 minutes to CBD.

Q: How close are you to restaurants?
A: Toolooa Gardens Motel and Apartments is located close to the city centre within walking distance of convenience stores, restaurants, clubs, sporting facilities and the Barney Point Beach.

Q: Do you have Foxtel?
A: Yes, in all rooms.

Q: What is your Cancellation Policy?
A: Cancellations must be made at least 48 hours prior to check in date and time. For cancellations received less than 48 hours before check in, the full amount for the first cancelled night will be charged.

Q: How do I guarantee my booking?
A: Credit card details are required to secure room booking or a $150 cash bond.

Q: Do you have a gym?
A: Yaralla sports club is located just 2 blocks away on the Corner of Wood and Coon Street. Casual Visits to the centre are available.  Opening hours for the fitness centre are Monday-Friday 5:00am-8:30pm, Saturday 7:00am-4:00pm and Sunday 2:00pm-6:00pm.

Created using GuestPoint© by Centium Software